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Legal

Privacy Policy

Effective date: March 2026  ·  GuardianHeart LLC

Overview

GuardianHeart LLC ("GuardianHeart," "we," "us," or "our") provides a HIPAA-compliant care management platform for assisted living facilities. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website (guardianheart.care) or use our software services.

This policy covers our marketing website and general communications. Our platform's handling of Protected Health Information (PHI) on behalf of facility operators is governed separately by Business Associate Agreements (BAAs) as required under HIPAA.

Information We Collect

When you submit an inquiry through our contact form or sign up for communications, we may collect:

  • Name, email address, phone number, and job title
  • Organization name and facility type
  • Message content and areas of interest
  • Browser type, IP address, and pages visited (via standard server logs)

How We Use Your Information

We use the information you provide to:

  • Respond to your demo requests and inquiries
  • Send product updates, release notes, and relevant communications you have opted into
  • Improve our website and service offerings
  • Comply with legal obligations

SMS / Text Message Communications

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If you provide a mobile phone number and consent to receive SMS communications from GuardianHeart, the following terms apply:

  • Opt-in: You may opt in to SMS updates by providing your phone number and checking the consent box on our contact form or during onboarding.
  • Message types: Transactional messages only — demo confirmations, onboarding updates, and product notifications relevant to your account.
  • Frequency: Message frequency varies based on account activity. Typical frequency is low (fewer than 4 messages per month).
  • Opt-out: Reply STOP at any time to unsubscribe from SMS communications. You will receive one confirmation message and no further texts.
  • Help: Reply HELP for assistance or contact us at contact@guardianheart.care.
  • Carrier fees: Message and data rates may apply depending on your carrier and plan.

Protected Health Information (PHI)

GuardianHeart's platform processes PHI on behalf of licensed healthcare facilities acting as HIPAA Covered Entities. In this capacity, GuardianHeart acts as a Business Associate and processes PHI solely under the terms of a signed Business Associate Agreement (BAA). PHI is never used for marketing, sold to third parties, or processed outside the scope of the BAA.

All PHI stored within the GuardianHeart platform is encrypted at rest using AES-256-GCM and in transit using TLS 1.3. Access is governed by role-based controls and logged to an immutable audit trail.

Data Sharing and Third Parties

We do not sell personal information. We may share information with:

  • Service providers: Vendors who help us operate our platform (e.g., email delivery, infrastructure) under data processing agreements that prohibit secondary use.
  • Legal requirements: When required by law, subpoena, or to protect the rights and safety of GuardianHeart, our users, or the public.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.

We do not share SMS opt-in data, consent records, or mobile phone numbers with any third party for marketing or promotional purposes under any circumstances.

Data Retention

We retain contact inquiry data for as long as necessary to fulfill the purpose for which it was collected, or as required by law. You may request deletion of your information at any time by contacting us.

Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal information
  • Withdraw consent for communications at any time
  • Request a copy of the data we hold about you
  • Lodge a complaint with a supervisory authority

To exercise these rights, contact us at contact@guardianheart.care.

Security

We implement industry-standard safeguards to protect your information, including TLS encryption for data in transit, access controls, and regular security reviews. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the effective date at the top of this page. For material changes, we will provide additional notice (such as an email notification if you are a customer).

Contact Us

If you have questions about this Privacy Policy or how we handle your information: